How Long is Processing time and what does that mean?
Processing time is required to ensure that everything matches and we are sending orders to the correct location. This is a fairly quick process, we usually began processing orders that day or the very next day. It’s best to expect 3-5 days for processing.
How Long Will It Take To Get My Package?
Currently, we have 3-5 days of processing and you can expect your item within one week of the purchase date. As we continue, this time will be greatly reduced. The order may arrive much earlier or much later depending on where you are located, time of the year, and seasonality of the product purchased.
Do You Ship Internationally?
Yes, we ship worldwide. We are currently looking into ways to reduce the cost to our customers. We want everyone around the world to experience what Dahappen’ has to offer.
What Shipping Methods Are Available?
We offer free shipping for Continental U.S. residents with an order size of $75 or more. Otherwise, we use USPS and UPS for all other order types.
How are combined orders handled?
We allow customers to add, back-orders, pre-orders, and in-stock items into a single order. When orders are combined in this fashion, we ship out orders when ALL items are in stock. We can split orders by request only. There is an additional fee for this service.
What Payment Methods Are Accepted?
We accept all major credit cards and Amazon Pay. Note to an international customer, if you elect to use this option AmazonPay charges cross-border processing fees on the transaction. The amount is variant on the country of payment. It is not a charge from Dahappenin’ POP.
What currency are your prices in?
All of our prices including shipping are in United States dollars.
Is Buying Online Safe?
Yes, extremely safe. Most of our orders are process via Amazon Pay and others are processed with Stripe payment services – who stores and manages all of your personal data. No credit card information is EVER stored on Dahappenin’ POP servers.
Ordering, Refunds, and Returns
How do I place an Order?
Placing an order is the easiest part of our website. Simply find an item that you love and checkout. Pretty simple. We even have a single page checkout for your convenience.
Do I need an account to place an order?
You do not need to have an account to place orders with Dahappenin’.
Who should I to contact if I have any questions?
What are back-orders and how are they handled?
Items are on back-order when we have run out of in-stock items but plan on receiving additional products. Traditionally, we wait till the entire order is in stock but because we are unique, if you order a combination of in-stock and back-order items, we will wait one week, if the back-order item is not in-stock we will ship the rest of your order and ship the back-order item when its in stock.
How Can I Cancel Or Change My Order?
You can cancel you order anytime while it’s still processing. After the order has been shipped, it will require you to mail it back to us. If you need to cancel, you can do it in the account settings or by contacting us and we will take care of it for you.
Are your products licensed?
Our products are 100% licensed.
How Do I Track My Order?
An order can be tracked via our tracking page or though using the automatic system provided by USPS or UPS service. This number will be located in your account as well as emailed to you at the time of shipment.
How Can I Return a Product?
If you need to return an item, please contact us. Items can be returned 30 days after delivery. Some items are not fully returnable. We do charge a 1.5% restocking fee for all returns.
Items that are not refundable are opened DVD and Blu-Rays, Manga, Some apparels, opened figured. We understand that things change. Please contact us with your situation. We are willing to make exceptions on a case by case incidents.
Shipping and Handling fees are not refundable. Returned merchandise must be in new condition with its original packing (Do Not open the box).
All returns and refund will take up to 3-5 business days to process
What are Pre-orders and how do I see and manage mine?
Pre-orders are a way to guarantee you receive an item pre-release. You can manage all of your pre-orders in my account area under the My Pre-Orders tab. Please be sure to read our pre-order policy before you order or modify it.
What condition are your items?
Unless otherwise stated, all of our items are shipped in absolute mint condition. We treat all items with care in handling and shipping.