What are back-orders and how are they handled?
Items are on back-order when we have run out of in-stock items but plan on receiving additional products. Traditionally, we wait till the entire order is in stock but because we are unique, if you order a combination of in-stock and back-order items, we will wait one week, if the back-order item is not in-stock we will ship the rest of your order and ship the back-order item when its in stock.
How Can I Cancel Or Change My Order?
You can cancel your order anytime while it’s still processing. After the order has been shipped, it will require you to mail it back to us. If you need to cancel, you can do it in the account settings or by contacting us and we will take care of it for you.
How Can I Return a Product?
If you need to return an item, please contact us. Items can be returned 30 days after delivery. Some items are not fully returnable. We do charge a 1.5% restocking fee for all returns.
Items that are not refundable are opened DVD and Blu-Rays, Manga, Some apparels, opened figured. We understand that things change. Please contact us with your situation. We are willing to make exceptions on a case by case incidents.
Shipping and Handling fees are not refundable.
Returned merchandise must be in new condition with its original packing (Do Not open the box).
All returns and refund will take up to 3-5 business days to process
Can I have my refund sent to a different card?
No. We do not refund or change payment methods for refunds.
What are Chargebacks and How we handle them
Chargebacks are when you alert your bank that something fraudulent is happening on your account. We assure you, we are 100% Legit lol. In all seriousness, this is a serious matter. Our policy allows refund on nearly everything to some extent, especially when the product has not been received. If you fall into this situation please contact us. For friendly chargebacks, we charge $20 plus 25% restocking fee from your total. Please help us prevent chargebacks by sending us a quick message that you want to cancel your order and we will ALWAYS graciously accommodate.